Quality
At Positive Support For You CIC we believe that everyone we support should get great quality services from us.
Quality and achieving great outcomes in our work is important because the people we support deserve the opportunity to have a great life.
We work really hard to put people at the heart of our service delivery and listen to the people we support and their families in order to get the best outcomes.
We check this through person led reviews and audits, we also signed up to the Driving Up Quality Code and as part of this we invite independent self-advocates or quality checkers to come and speak to the people we support to help us find areas in which we could do better.
This feedback is collated with the information we get from complaints and commendations, surveys, and co-production with people we support as they participate in our ‘Quality Street’ group. This is put together in our annual Quality Report, and the report for 2023/24 has been published in June 2024.
This report is then made available to everyone. We meet people and explain the findings in accessible ways and seek further feedback. This is a link to our report here.
There is also a co-produced link here to introduce the report we use when having individual conversations as we discuss the report with people. If you wanted to have a chat about the Quality Report we’d love to hear from you !
We recognize that even though we work extremely hard to get things right we can always improve. We welcome all feedback and will always try to resolve any issues the best we can, please use the contact us page to send us a message via the website or call one of the numbers to speak to us.
